FAQ
Please see below for answers to common questions from customers
Shipping & Delivery
How much does shipping cost?
Shipping is free on all orders within the United States, with no minimum purchase required. The total you see at checkout is the total you pay, with no separate customs, import, or handling fees.
Where do you ship?
We currently ship within the United States only, including all 50 states and the District of Columbia. At this time we do not ship to PO boxes, to APO, FPO, or DPO military addresses, or to destinations outside the US.
How long will my order take to arrive?
Orders are processed within 1-2 business days (Monday to Friday) and typically arrive within 4-12 working days (Monday to Friday) from the date of purchase. For full details, see our Shipping Policy.
What is your order cutoff time?
Orders placed before 2:00 PM EST are processed the same business day. Orders placed after that time are processed on the next business day, which may extend delivery by one business day.
Order Tracking
How do I track my order?
As soon as your order ships, we email you a tracking link. You can also follow your parcel anytime on our Track Your Order page.
When will I receive my tracking number?
You will receive your tracking number by email, usually within 24 to 72 hours after your order is placed, once it has been dispatched from our warehouse.
My tracking has not updated. What should I do?
Tracking can take 1-2 business days (Monday to Friday) to show its first movement after dispatch. If it has not updated after several business days, please email us at support@haffords.com and we will look into it for you.
Returns & Refunds
What is your return policy?
You can request a return within 30 days of delivery, provided the item is unworn, unused, and has its original tags and packaging. Full details are in our Return and Refund Policy.
How do I start a return?
Please contact us first, by email at support@haffords.com or by phone at +1 227 274 1241, with your order number. We will reply within one business day with a return authorization and the return address.
Who pays for return shipping?
For change-of-mind or sizing returns, you are responsible for return shipping. If your item arrived damaged, defective, or incorrect, we cover the return shipping cost.
How long do refunds take?
Once we receive and inspect your return, approved refunds are issued to your original payment method within 10 business days. Your bank may take a few additional days to post it.
What if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery at support@haffords.com with your order number and photos. We will arrange a replacement or a full refund and cover any return shipping.
Orders & Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay. See our Payment Policy for more.
Is my payment information secure?
Yes. Our checkout is encrypted with industry-standard SSL/TLS and is PCI-DSS compliant. Your full card details are never stored on our servers.
Can I change or cancel my order?
Contact us within 24 hours of ordering at support@haffords.com. If your order has not yet entered processing, we will cancel and refund it.
Products & Sizing
How do I choose the right size?
Please refer to the size information shown on each product page. If you are unsure, email us at support@haffords.com and we will gladly help you find the right fit.
Are the product colors accurate?
We work hard to display our products as accurately as possible. Slight variations in color can occur depending on your screen settings.
How should I care for my items?
For the best results, please follow the care instructions on the label of each item. Proper care helps your pieces look their best for longer.
Still have a question? We are happy to help. Email us at support@haffords.com or visit our Contact page, and we will reply within one business day.
Contact Information
Store name: Haffords
Legal name: Ecomsonic LLC
Company address: 1603 Capitol Ave, Cheyenne, WY 82001, United States
Warehouse Address: 107 Elbow Ln, Burlington, NJ, 08016, United States
E-mail: support@haffords.com
Phone number: +1 227 274 1241
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (EST)
We aim to respond within 24 hours.