Shipping policy
Thanks for shopping with Haffords. This page explains how and when your order reaches you. If anything here is unclear, our team is one e-mail away.
Where we deliver
We currently ship to street addresses within the United States. At this time we don't deliver to PO boxes, APO/FPO/DPO military addresses, or destinations outside the US.
How your order is fulfilled
Haffords works with international fulfilment partners, and most orders are dispatched from our overseas warehouse straight to your door in the US. Sourcing this way is what lets us keep prices fair and offer free shipping on every order. Because each parcel travels internationally, please allow a little more time than a domestic-only retailer — the realistic windows are set out below.
Processing time
Orders are prepared for dispatch within 1–3 business days (Monday–Friday, excluding US public holidays). You'll get an e-mail with your tracking details the moment your parcel leaves the warehouse. During launches or peak periods, processing can run slightly longer — if it does, we'll let you know.
Delivery estimates
From the day you order, typical end-to-end delivery is:
- Handling: 1–3 business days
- International transit: 6–10 business days
- Total: roughly 7–13 business days
These are good-faith estimates. Customs clearance, carrier backlogs, weather and holiday volume can shift them, and we appreciate your patience if they do.
What it costs
Shipping is free on every order, with no minimum. The total you approve at checkout is the total you pay — there are no separate customs, import or handling charges billed to you on delivery.
Tracking your parcel
Every order ships with tracking. Your confirmation e-mail includes a link, and you can also follow progress on our Track Your Order page. Tracking can take 1–3 business days to show movement after dispatch while the parcel is scanned into the network.
Delays, losses and undelivered parcels
If your tracking hasn't updated in several days, or your parcel is marked delivered but you can't find it, contact us and we'll open an inquiry with the carrier and put it right — whether that means a replacement or a refund. If a parcel is returned to us because an address was incomplete or incorrect, we'll reach out to arrange re-delivery (a re-shipping charge may apply for address errors).
Help with your order
Questions about a shipment? Write to info@haffords.com or use our Contact page and we'll get back to you within one business day.
Company details
Store name: Haffords
Legal name: Ecomsonic LLC
Company address: 1603 Capitol Ave, Cheyenne, WY 82001, USA
E-mail: info@haffords.com
Phone number: +1 227 274 1241
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)