Shipping policy
At Haffords, we are committed to getting your order to you reliably and keeping you informed along the way. This Shipping Policy explains our processing times, delivery estimates, costs, and what happens if something goes wrong. If you have any questions, please reach our team at support@haffords.com or through our Contact page.
Order processing
Orders are processed and prepared for dispatch within 1-2 business days (Monday to Friday). Once your order is dispatched, you will receive a confirmation email with your tracking information. During promotional periods and peak seasons, processing may take slightly longer, and we will keep you updated if that happens.
Order cutoff time
Orders placed before 2:00 PM Eastern Standard Time (EST) are processed the same business day. Orders submitted after this time are processed on the next business day, which may extend the estimated delivery time by one business day. The cutoff applies Monday through Friday and excludes weekends and United States public holidays.
Delivery estimates
After your order has been dispatched, estimated delivery times within the United States are as follows:
- Transit time: 3-10 business days (Monday to Friday).
- Total estimated delivery: approximately 4-12 business days (Monday to Friday) from the date your order is placed
These timeframes are good-faith estimates and are not guaranteed. Delivery may be affected by carrier volume, customs clearance, weather, and other factors outside our control.
Shipping costs
We offer free shipping on all orders, with no minimum purchase required. The total shown at checkout is the final amount you pay. There are no separate customs, import, duty, or handling fees charged to you on delivery.
Shipping destinations
We currently ship to addresses within the United States only, including the 50 states and the District of Columbia. At this time we do not ship to PO boxes, to APO, FPO, or DPO military addresses, or to destinations outside the United States.
Fulfillment and carriers
All Haffords orders are picked, packed and dispatched from our United States warehouse at 107 Elbow Ln, Burlington, NJ 08016. Your order is delivered by trusted carriers such as USPS, and final-mile delivery within the United States is completed by the carrier assigned to your destination.
Order tracking
Every order ships with tracking. As soon as your order is dispatched, we send a confirmation email containing your tracking number and a link to follow your delivery. You can also track your parcel anytime on our Track Your Order page. Please allow 1-2 business days (Monday to Friday) after dispatch for tracking to show its first movement, as the parcel is scanned into the carrier network.
Delays and disruptions
While we work hard to meet our estimated delivery windows, occasional delays can occur due to circumstances beyond our control. If your tracking has not updated for several business days, please first review the latest status on your tracking link. If your order has not arrived within a reasonable time beyond the estimated window, contact us at support@haffords.com and we will investigate with the carrier on your behalf.
Incorrect or undeliverable addresses
Please make sure your shipping address is complete and accurate at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a parcel is returned to us as undeliverable because of an incomplete or incorrect address, we will contact you to arrange re-delivery, and an additional shipping charge may apply.
Lost or damaged packages
If your tracking shows your order as delivered but you cannot locate it, or your package arrives damaged, please contact us within 7 days at support@haffords.com with your order number and, where relevant, photos. We will open an inquiry with the carrier and work with you toward a resolution, which may include a replacement or a refund.
Questions
For anything related to your shipment, our team is here to help. Email support@haffords.com or visit our Contact page, and we will reply within one business day. For information about returns, please see our Refund Policy.
Contact Information
Store name: Haffords
Legal name: Ecomsonic LLC
Company address: 1603 Capitol Ave, Cheyenne, WY 82001, United States
Warehouse Address: 107 Elbow Ln, Burlington, NJ, 08016, United States
E-mail: support@haffords.com
Phone number: +1 227 274 1241
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (EST)
We aim to respond within 24 hours.