Privacy policy
Last updated: June 9, 2026
This Privacy Policy describes how Haffords, operated by Ecomsonic LLC ("Haffords," "we," "us," or "our"), collects, uses, and discloses your personal information when you visit, use, or make a purchase from haffords.com or otherwise communicate with us (collectively, the "Services"). Haffords is based in the United States and serves customers throughout the United States. By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page, update the "Last updated" date above, and take any other steps required by applicable United States law. We encourage you to review this Privacy Policy periodically so that you stay informed about how we handle your personal information.
How we collect and use your personal information
To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use depends on how you interact with us. We use the personal information we collect to operate our store, process and fulfill your orders, provide customer support, communicate with you, market our products, protect against fraud, and comply with our legal obligations.
What personal information we collect
The types of personal information we collect depend on how you interact with our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be associated with you. The following are the categories of personal information we may collect:
Information you provide directly to us, including:
- Contact details, such as your name, billing and shipping address, phone number, and email address.
- Order information, such as the items you purchase, your billing and shipping details, and your payment confirmation. Your full payment card number is processed by our payment provider and is not stored on our systems.
- Account information, such as your username, password, and saved preferences, if you create an account.
- Customer support information, such as the contents of messages you send to us and any information you choose to include.
Information we collect automatically as you use the Services, including:
- Device and usage information, such as your IP address, browser type, operating system, the pages you view, the links you click, and the dates and times of your visits.
- Information collected through cookies, pixels, and similar technologies, as described in the Cookies section below.
Information we obtain from third parties, such as:
- Our service providers, including Shopify, which powers our online store, and our payment, shipping, and analytics partners.
- Marketing and advertising partners that help us understand and reach our audience.
How we use your personal information
We use your personal information for the following purposes:
- Providing our products and Services: to process payments, fulfill and deliver orders, manage your account, arrange returns or exchanges, and provide customer support.
- Marketing and advertising: to send you promotional messages where permitted, and to show you relevant advertising. You can opt out of marketing emails at any time using the unsubscribe link in any message.
- Security and fraud prevention: to detect, investigate, and prevent fraudulent, unauthorized, or unlawful activity and to keep your account and our Services secure.
- Communicating with you: to respond to your questions, provide order updates, and inform you about changes to our terms or policies.
- Legal compliance: to comply with applicable laws and to exercise, establish, or defend our legal rights.
Cookies and tracking technologies
We use cookies and similar technologies to operate and improve our Services, remember your preferences, keep your shopping cart working, understand how visitors use our site, and support our marketing. Most browsers let you control or refuse cookies through their settings, and you can usually delete cookies that have already been stored. Please note that some features of the Services may not function properly if you disable cookies. Where required, we honor recognized opt-out preference signals such as the Global Privacy Control (GPC).
How we disclose personal information
We may disclose your personal information to the following categories of recipients, in each case in accordance with this Privacy Policy:
- With service providers and business partners who perform services on our behalf, such as Shopify, payment processors, shipping and fulfillment partners, IT providers, and analytics and marketing providers.
- With third parties for marketing or advertising purposes where you have not opted out, which may be considered a "sale" or "sharing" of personal information under certain US state laws (see Your US privacy rights below).
- When you direct us to or otherwise consent to the disclosure.
- In connection with a business transaction, such as a merger, financing, reorganization, or sale of assets.
- To comply with legal obligations, respond to lawful requests from public authorities, or protect our rights, your safety, or the safety of others.
We do not disclose your personal information for money. We do not knowingly sell or share the personal information of consumers under 16 years of age.
Relationship with Shopify
Our store is hosted on Shopify, which provides us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application, and Shopify may process your information to provide and improve its services. You can read more about how Shopify handles personal information in its privacy policy at https://www.shopify.com/legal/privacy.
Third-party websites and links
Our Services may contain links to websites or content operated by third parties that we do not own or control. We are not responsible for the privacy or security practices of those third parties, and providing a link does not imply our endorsement. We encourage you to review the privacy policies of any third-party website you visit.
Children's privacy
Our Services are not intended for, and we do not knowingly collect personal information from, children under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@haffords.com and we will take steps to delete it.
Security and retention of your information
We use administrative, technical, and physical safeguards designed to protect the personal information we hold, including encryption of information in transit during checkout. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." You are responsible for keeping your account credentials confidential. We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide the Services, comply with our legal, accounting, or tax obligations, resolve disputes, and enforce our agreements.
Your US privacy rights and choices
Depending on the state where you live, you may have some or all of the following rights with respect to your personal information under United States state privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Connecticut Data Privacy Act (CTDPA), and the Utah Consumer Privacy Act (UCPA):
- Right to know and access: the right to confirm whether we process your personal information and to request a copy of the information we hold about you.
- Right to delete: the right to request that we delete personal information we have collected from you.
- Right to correct: the right to request that we correct inaccurate personal information.
- Right to portability: the right to receive a copy of your personal information in a portable format.
- Right to opt out: the right to opt out of the "sale" or "sharing" of your personal information and of targeted advertising.
- Right to non-discrimination: the right not to be discriminated against for exercising any of these rights.
Do Not Sell or Share My Personal Information. We do not sell your personal information for money. However, our use of certain advertising and analytics cookies may be considered a "sale" or "sharing" of personal information under some US state laws. You can opt out of this activity by adjusting your cookie preferences, by emailing us at support@haffords.com, or by enabling a recognized opt-out preference signal such as the Global Privacy Control (GPC) in your browser.
How to exercise your rights. To submit a request, email us at support@haffords.com or use our Contact page. We may need to verify your identity before fulfilling your request, for example by confirming details associated with your order or account. You may use an authorized agent to submit a request on your behalf, subject to verification. If we decline your request, you may appeal our decision by replying to our response, and we will inform you of the outcome.
California "Shine the Light." California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, contact us at support@haffords.com.
International users
Haffords is based in the United States, and our Services are directed to customers in the United States. If you access the Services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data-protection laws may differ from those in your location.
Contact us
If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise any of the rights described above, please email us at support@haffords.com, call us at +1 227 274 1241, or write to us at Ecomsonic LLC, 1603 Capitol Ave, Cheyenne, WY 82001, USA. For the purposes of applicable United States data-protection law, Ecomsonic LLC is the controller responsible for your personal information.
Contact Information
Store name: Haffords
Legal name: Ecomsonic LLC
Company address: 1603 Capitol Ave, Cheyenne, WY 82001, United States
Warehouse Address: 107 Elbow Ln, Burlington, NJ, 08016, United States
E-mail: support@haffords.com
Phone number: +1 227 274 1241
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (EST)
We aim to respond within 24 hours.