Return and Refund Policy
We want you to be completely satisfied with your Haffords purchase. If you are not, this Refund and Return Policy explains how returns, refunds, exchanges, and cancellations work. If you have any questions, contact us at support@haffords.com or through our Contact page before starting a return.
Return eligibility
You may request a return within 30 days of the delivery date. To be eligible, your item must meet the following conditions:
- It is in new, unused, and unworn condition.
- It has its original tags attached and is returned in its original packaging.
- You can provide your order number or proof of purchase.
Items that are returned worn, washed, damaged by the customer, or missing tags or packaging may not be accepted or may be eligible for a partial refund only.
How to request a return
All returns must be approved before you send anything back. To start a return, contact us in either of the following ways:
- By email: support@haffords.com
- By phone: +1 227 274 1241
Please include your order number and the item or items you would like to return. We will respond within one business day with a return authorization and the correct return address. Items sent back without prior approval, or to an address not provided by our team, cannot be processed or refunded.
Return shipping costs
For returns due to a change of mind or sizing, you are responsible for the cost of return shipping. For items that arrived damaged, defective, or incorrect, Haffords covers the cost of return shipping. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit back to us.
Restocking fees
We do not charge any restocking fees.
Damaged, defective, or incorrect items
Please inspect your order as soon as it arrives. If your item is damaged or defective, you received the wrong item, or part of your order is missing, contact us within 7 days of delivery at support@haffords.com with your order number and clear photos where relevant. We will investigate and offer a suitable resolution, which may be a replacement, an exchange, or a full refund, including any return shipping costs in these cases.
Exchanges
The fastest way to get the size, color, or item you want is to return the original for a refund once it is approved, and place a new order for the replacement. This ensures the item you want is reserved for you without waiting on stock.
Cancelling an order
If you need to cancel an order, contact us as soon as possible at support@haffords.com. We can cancel and fully refund an order only if it has not yet entered processing or left our warehouse. Once an order has been dispatched, it cannot be cancelled, and you may instead use the standard return process after it arrives.
Refund method and timeline
Once we receive and inspect your returned item, we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Please note that your bank or card issuer may take additional time to post the refund to your account. Original shipping charges, where applicable, are non-refundable. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@haffords.com.
Non-returnable items
For health and hygiene reasons, certain items cannot be returned once opened or if their seal is broken, such as grooming and personal-care products. Gift cards and items clearly marked as final sale are also non-returnable. If you are unsure whether an item qualifies, please contact us before purchasing.
Where this policy applies
This Refund and Return Policy applies to orders shipped within the United States, which is the only region we currently serve.
Contact us
Our customer service team is happy to help with any return or refund question. Email support@haffords.com, call +1 227 274 1241, or use our Contact page. For delivery timeframes, see our Shipping Policy.
Contact Information
Store name: Haffords
Legal name: Ecomsonic LLC
Company address: 1603 Capitol Ave, Cheyenne, WY 82001, United States
Warehouse Address: 107 Elbow Ln, Burlington, NJ, 08016, United States
E-mail: support@haffords.com
Phone number: +1 227 274 1241
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (EST)
We aim to respond within 24 hours.